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Specimen · QD-3MX8Conversational audio

Credit card collections and recovery calls

Early and late-stage collections calls with promise-to-pay outcomes, from a collections agency working for card issuers.

Size
1,000 to 10,000 hours
Years
2021 to 2025
Languages
Hindi, Kannada, Tamil, Code-mixed
Geography
India
Status
Listed

Where this listing stands.

Every listing moves along the same four stations. This one is at listed.

  1. 01ListedThe deal sheet is public. Ask questions; the owner is named after NDA.(current)
  2. 02Sample readyA sample is cut and cleared. Accept the click-through NDA to get an expiring link.
  3. 03Under NDAA lab is evaluating the sample. Others can still request one unless the listing is exclusive.
  4. 04LicensedLicensed and delivered. Non-exclusive listings stay open for new licences.

01 Composition

Size
1,000 to 10,000 hours (hours on request)
Years covered
2021 to 2025
Languages
Hindi, Kannada, Tamil, code-mixed
Call types
Early collections, late-stage recovery
Outcomes
Promise to pay, dispute, no contact
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02 Data spec

Audio
WAV, native sample rate (8 kHz telephony), agent and customer on separate channels
Transcripts
Time-aligned, speaker-labelled, original script plus romanised
Metadata
Language, domain, call type, duration, year, outcome label where recorded

03 De-identification

Runs inside the owner's environment. Names, phone numbers, addresses, card and account numbers, Aadhaar, PAN and policy numbers replaced with tone in audio and tags in transcripts. Report shared after NDA.

What the audio de-identification report contains

04 Provenance

Owner type
Collections agency
Rights basis
Owner-held rights; issuer contracts reviewed
Owner identity
Named after NDA

05 Licence options

Exclusivity
Non-exclusive
Term
2 years
Territory
Worldwide
Permitted use
Training, evaluation

06 Commercials

On request