Specimen · QD-7K2PConversational audio

Health insurance sales calls, five Indian languages

Inbound and outbound health insurance sales conversations from a large contact centre, with sale / no-sale outcomes. Agent and customer recorded on separate channels.

Size: 10,000 to 50,000 hours
Years: 2019 to 2025
Languages: Hindi, Tamil, Telugu, Bengali, Marathi
Geography: India
Status: Sample ready

Where this listing stands.

Every listing moves along the same four stations. This one is at sample ready.

01ListedThe deal sheet is public. Ask questions; the owner is named after NDA.
02Sample readyA sample is cut and cleared. Accept the click-through NDA to get an expiring link.(current)
03Under NDAA lab is evaluating the sample. Others can still request one unless the listing is exclusive.
04LicensedLicensed and delivered. Non-exclusive listings stay open for new licences.

01 Composition

Size: 10,000 to 50,000 hours (hours on request)
Years covered: 2019 to 2025
Languages: Hindi, Tamil, Telugu, Bengali, Marathi; split on the full sheet
Call types: Inbound enquiry, outbound sales, renewal
Outcomes: Sale / no sale on every call

02 Data spec

Audio: WAV, native sample rate (8 kHz telephony), agent and customer on separate channels
Transcripts: Time-aligned, speaker-labelled, original script plus romanised
Metadata: Language, domain, call type, duration, year, outcome label where recorded

03 De-identification

Runs inside the owner's environment. Names, phone numbers, addresses, card and account numbers, Aadhaar, PAN and policy numbers replaced with tone in audio and tags in transcripts. Report shared after NDA.

What the audio de-identification report contains

04 Provenance

Owner type: Tier-1 healthcare BPO
Rights basis: Owner-held rights under client contracts; recording notices reviewed
Owner identity: Named after NDA

05 Licence options

Exclusivity: Exclusive or non-exclusive
Term: 2 or 3 years
Territory: Worldwide
Permitted use: Training, evaluation

06 Commercials

On request