Specimen · QD-9TQ4Conversational audio

Food-delivery order-issue calls with IVR handoff

Wrong or missing items and order troubleshooting, including the IVR leg before a human agent picks up.

Size: 1,000 to 10,000 hours
Years: 2022 to 2025
Languages: Hindi, Indian English, Code-mixed
Geography: India
Status: Under NDA

Where this listing stands.

Every listing moves along the same four stations. This one is at under nda.

01ListedThe deal sheet is public. Ask questions; the owner is named after NDA.
02Sample readyA sample is cut and cleared. Accept the click-through NDA to get an expiring link.
03Under NDAA lab is evaluating the sample. Others can still request one unless the listing is exclusive.(current)
04LicensedLicensed and delivered. Non-exclusive listings stay open for new licences.

01 Composition

Size: 1,000 to 10,000 hours (hours on request)
Years covered: 2022 to 2025
Languages: Hindi, Indian English, code-mixed
Call types: Missing item, wrong item, delay, refund
Outcomes: Resolved / escalated

02 Data spec

Audio: WAV, native sample rate (8 kHz telephony), agent and customer on separate channels
Transcripts: Time-aligned, speaker-labelled, original script plus romanised
Metadata: Language, domain, call type, duration, year, outcome label where recorded

03 De-identification

Runs inside the owner's environment. Names, phone numbers, addresses, card and account numbers, Aadhaar, PAN and policy numbers replaced with tone in audio and tags in transcripts. Report shared after NDA.

What the audio de-identification report contains

04 Provenance

Owner type: CX outsourcer for a delivery platform
Rights basis: Contract with the platform; notices reviewed
Owner identity: Named after NDA

05 Licence options

Exclusivity: Exclusive or non-exclusive
Term: 2 years
Territory: Worldwide
Permitted use: Training, evaluation

06 Commercials

On request